How can I make a payment and when is rent due?
We accept payment through credit/debit cards, echecks/ACH, cashier checks or through money orders. You can set up an account through our website and pay online, make a payment over the phone, mail, or stop by our office and make a payment to East Lake Storage, LLC. Rent is due on the 1st of the month.
How do I book a unit?
Reservations can be made through our facility website or over the phone with one of our friendly staff.
Do I need Insurance?
Insurance is strongly recomended- all personal property stored by occupant is stored at occupant's risk. The owner of the facility is not responsible for any contents or loss in the tenant's unit. Check with your homeowner's or renters insurance. We do offer tenant protection plans that can be purchased if you do not have an owner's policy.
Prohibited Contents:
The facility isn't suitable for the storage of heirlooms or precious, invaluable or irreplaceable property for which no immediate resale market exists, object which are claimed to have special or emotional value and records or receipts relating to the stored goods. For further details please refer to your signed contract.
How do I discontinue my rental?
Per the contract, written notice of termination is required 30 days in advance of the planned move-out. You are welcome to call, email or text plans for move-out. When you call, inform the agent of your unit number, and move out date. Rent will not be refunded or prorated if you move out before the last day of the month.
How do I complete my move-out?
To receive the security deposit refund, provide a 30-day notice of move-out. Please empty the unit and sweep it out. If the unit came with a lock and key, place those inside the unit with the door closed. Let us know when this is completed.
What kind of lock do I need for my unit.
We require the disc lock that is available at the time of rental. These type of locks are more resistant to tampering.
How do I gain access to the facility?
A unique gate code will be given upon signing the rental agreement thereby completing the move-in. Upon completion of the move-in, your assigned unit will be unlocked and you can move in at your convenience.
How do I protect my items while being stored?
We take the security of our Occupant's items seriously. We work quickly to repair maintenance issues with regular inspections. Due to the changing seasons, occasional condensation can occur due to concrete slab sweating during warmer months. We chemically treat the concrete in an effort to counteract this. To avoid potential issues related so sweaty concrete slabs, we recommend that occupants use pallets if storing items that can be damaged by condensation. We further recommend storing items susceptible to moisture off the floor and/or plastic totes. The best practice for protection in all seasons is to place items on pallets inside the unit.
What is the minimum amount required to move in?
Rent is pro-rated for the day of the month you move in. Additionally, we require a refundable security deposit equivalent to one month's rent. This is returned via a mailed check if the Occupant gave 30 days' notice of move out, and the unit is left vacant and clean.
Will my rent be pro-rated when I move out?
No- all billing and move-outs occur on the first of the month.
